KODU SUPPORT
How can we help?
Questions about the app, your account or shared care? Start here, or email us.
Contact support ↗How do I manage or cancel Pro?+
Open Apple subscriptions and choose Kodu. Deleting the app or account does not cancel the subscription.
Do caregivers need their own Pro subscription?+
No. The owner needs active Pro for the Care Circle. Up to two invited caregivers can participate without purchasing another subscription for that circle.
Why didn’t I receive a reminder?+
Check Kodu’s notification permission in iPhone Settings and review the task’s reminder settings. Delivery depends on your device and iOS settings.
Does restoring a purchase recover my files?+
Purchase restoration and record recovery are separate. Use the original Apple Account to restore purchases. Record recovery depends on the linked Kodu account and what has synced; keep independent copies of important local files.
Where do I delete my account?+
Open Settings → Account → Delete account in Kodu. See the full account deletion instructions before you start.
Does Kodu give veterinary advice?+
No. Kodu organises the care and information you enter. Contact a veterinarian for diagnosis, treatment or urgent animal care.
When you write
Include your device model, iOS version, Kodu version and a short description of what happened. Hide personal information in screenshots. Don’t send passwords, one-time codes, invitation codes or payment details.
Privacy request? Write to support@koducare.app.